Changes to this policy
What information do we collect from you?
Information you provide: We collect information about you when you register with www.sgaqua.co.uk (the "Site") or place an order for products or services or when you contact us directly. When instruct us to source, design, fit out a workspace, or manage your lease, or negotiate and handle communications with landlord, we may require that you provide personal and/or property information. We may require you to provide your full name, telephone number as well as mailing or billing address. If you opt-in to receive news, special offers, and marketing information, we will collect your email or other contact information necessary for providing such services or information. If you participate in customer survey, provide feedback and participate in competitions, you may provide personal information to us and we recommend that you exercise caution when doing so.
Information we collect or receive automatically. When you visit our website, our system automatically logs certain technical and anonymous usage information. These may include the address of your internet service (IP address), the type of devices and operating system used to access the site, the type and version of your browser and its language settings, cookie information, the website or keyword that referred you to our site as well as the specific pages viewed on the site. This information is compiled in aggregate form and cannot be used to identify or ascertain your apparent identity as an individual.
Legal bases for processing: When you use our services, we process your information on the following legal bases
Your Consent: You consent that we may collect website usage information and we may also seek and obtain consent for certain uses of your information.
Contract: When you enter into a workspace or property management contract with us, we will have a legal basis to process your information as is necessary for the performance of our contractual obligations in accordance with our Terms and Conditions and for proving services requested by you.
Legal Compliance: We will process your information as is necessary to comply with any legal obligation including fraud prevention, performing legal obligations like income tax reporting or audit, complying with court order or law enforcement requests.
Legitimate Interests: We process your information for our business' legitimate interests including providing services offered by our suppliers and/or affiliates.
How will we use the information about you?
If you register at the site and create a member account, we will use the personal information you provide to us to complete your registration and manage your member account. We will also use your personal information to process your orders and provide the specific site services you have requested from us. If you opt-in and consent to receive marketing emails, we may send you emails about our products, special offers, discounts, competitions and other products and services we think may be of interest to you. We use non-personal information to offer a useful and custom experience to our website visitors. Information collected automatically helps us to understand our website's performance and improve its design and functionality. This information is compiled in a statistical form and is not combined or associated with personal information.
We use the following types of cookies: session cookies and persistent cookies. When you browse pages on the site, this type of cookie is sent to your browser’s cookie file. This cookie helps to remember your actions and preferences on the site for example the preferred language, display preferences, login information or items you have placed in a shopping cart. Session cookies are not permanently stored on your visitor's computer. They disappear when you close your browser. We use persistent cookies to help us to log and analyse website traffic and usage. These cookies provide statistical data and enable us to understand our website's performance and improve its functionality.
Controlling cookies. Please note that you have the option to accept or decline cookies. Most browsers automatically accept cookies, but you can adjust your browser’s settings to decline cookies or warn you when the website wants to store cookies in your device. Please note that if you block all cookies completely, our website and services may not become unusable. For further information visit www.aboutcookies.org
SG Aqua would like to send you information about its products and services and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the SG Aqua. If you no longer wish to be contacted for marketing purpose, please write to us to withdraw your consent. SG Aqua will not share, rent or sell your personal information for direct marketing or disclose your data to third parties for marketing purposes, unless you expressly and actively opt-in or consent as such.
We will retain your personal information for as long as necessary for the provision of our services and/or maintenance of any contractual relationship existing between you and us. We will also retain your information as is necessary for our business’s legitimate interests or compliance of legal obligation including investigating and defending potential legal claims, income tax and audit purposes, or if necessary to prove or confirm the existence of a transaction or contractual relationship between you and us. In accordance with our Data Retention Policy, we will review information we hold and we may archive or securely delete information that is no longer needed.
Your Rights: Access, Correction and Deletion
In accordance with the GDPR and the Data Protection Act, You hold certain rights in respect of the personal information we hold about you. These include your right of access to a copy of the information comprising of your personal. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may charge a small administrative fee not exceeding £10 for this service. We may decline to supply copy of information in permanent form if it would involve disproportionate effort to do so. If you would like a copy of the information held on you please write to us at 56 Redding Grove, Crownhill, Milton Keynes, Buckinghamshire MK8 0BG, Great Britain. We want to make sure that your personal information is complete, accurate and up to date. If you are concerned that information we hold about you is out of date, incomplete, misleading or illegal, you have, in certain circumstances, the right to request that we rectify, block, delete or destroy such information. You also have the right to demand that we do not process your personal data for direct marketing purposes. If our data processing activities are likely to cause or are causing damage or distress to you, you have the right to object to further processing of data as regards the harm or distress.
Sharing and disclosure
We do not share, sell or rent your personal information with third parties for their direct marketing purposes unless you clearly consent as such. We will provide you with an opportunity to opt-in or consent to direct marketing. We may however share your personal information with suppliers that we have contracted to provide services on our behalf. We may also share your information with our investors, sponsors or advertisers of the Site. We may disclose you information if we are compelled to do so in compliance of any legal obligation, court process or request by law enforcement agencies. We may also disclose your information if necessary for defending or exercising our rights, preventing fraud, prevention of harm or protection of the rights of others.
Our commitment to security
SG Aqua takes security of your information seriously. We have adopted industry standard measurers to protect user information from unauthorized access, acquisition, alteration or destruction. We also use industry standard Secure Socket Layer (SSL) technology to encrypt personal information which is submitted or transmitted on or through the Site. Please note that while we make our best efforts to protect personal information, you agree that there is no guaranteed security on the internet. Nothing in this Policy shall be interpreted as making, offering or creating any warranty of security.
Our website may contain link to other websites not owned or operated by us. We are not responsible for data processing activities of those site and we will not accept responsibility for loss of harm, loss of data or damage to hardware or software caused by clicking on links provided herein. Our Policy only applies to this website so when you link to other websites you should review their own privacy policies.
Withdrawing your consent
If you no longer want to receive marketing emails from us, please note that you have right to withdraw your consent and ask that we stop contacting you. You can withdraw your consent by clicking on the unsubscribe link appearing at the bottom of the email sent to you.
If you have any questions regarding this Policy or the information we hold about you please contact us at [email protected]